Change made simple

Moves, Changes and Minor Works

Client: Global bank
Location: Central London
Programme: 10 months

Summary
6,000 staff relocated from seven sites to a new London HQ — coordinated to ensure zero downtime.

Result
A dedicated IFM programme office delivered smooth migrations, stakeholder engagement, and cultural integration. All staff were up and running within 15 minutes of arrival on Day One — testament to seamless planning and a one-team approach.

Asset Replacement & Lifecycle Works

Client: Government Agency
Location: UK
Value: £954k
Programme: 18 weeks

Summary
ISS Projects delivered essential lifecycle upgrades across a key government office, replacing outdated distribution boards, lighting, alarms, blinds, and ceilings to restore compliance and minimise risk.

Result
A phased delivery approach — floor by floor — enabled uninterrupted business continuity. ISS acted as Principal Contractor, coordinating design specialists and five contractors, successfully delivering a safe and compliant building to deadline.

Emergency & Responsive Works

Client: Retail Bank
Location: Central London
Value: £1.6m
Programme: 24 weeks

Summary
A catastrophic sprinkler failure caused widespread damage across a central London HQ. ISS Projects led emergency recovery and full restoration.

Result
Working closely with FM teams and insurers, ISS deployed dehumidification, asset removal, design scoping, procurement, and rebuild — acting as Principal Contractor. The result was a safe, fully restored estate delivered under pressure and within programme.

Refurbishment, Reconfiguration & Renewal

Client: NHS Trust
Location: Scotland
Value: £1.6m (combined projects)

Summary
ISS Projects delivered critical refurbishments to improve patient care and operational efficiency, including the full renewal of Theatre 6 and the refurbishment of Wards 10 and 11. Works involved structural adaptations, M&E upgrades, and compliance-driven improvements across live clinical environments.

Result
Projects were delivered within tight timescales and under stringent infection control measures, ensuring zero disruption to essential hospital services. The upgrades have enhanced surgical capability, improved patient experience, and aligned facilities with current NHS standards.

Sustainability Projects

Client: Global Financial Services Provider
Location: Midlands, England
Value: £95k
Programme: 10 days

Summary
Faced with rising energy costs, the client tasked ISS Projects with delivering a renewable energy solution.

Result
Solar panels were installed in a low impact location, cutting energy costs by 14.4% and generating annual savings of 104,000 kWh. Delivered with minimal operational disruption, the project supports long-term energy resilience and cost-efficiency.

New Builds and Modular Installations

Client: Government Agency
Location: South West England
Value: £1.36m
Programme: 6 months

Summary
To support tactical flood defences, ISS Projects delivered additional DDA-compliant modular workspace at an ageing depot site.

Result
The team managed permissions, civils, temporary works, and utility upgrades. Delivered as a turnkey modular build, the space now provides fit-for-purpose accommodation with minimal disruption to live operations.

Infrastructure and Civil Works

Client: Government Agency
Location: South East England
Value: £3m
Programme: 16 weeks

Summary
ISS Projects took over a paused warehouse transformation to build animal quarantine centres, delivering extensive fit out and infrastructure upgrades.

Result
Working from concept to completion, ISS installed systems for security, HVAC, fire safety, and access control — across three buildings. The programme included civil works for heavy goods access and coordination of over 20 specialist subcontractors under strict regulatory requirements.

Maintenance Backlog

At University Hospital Hairmyres, ISS supports both facilities management and lifecycle-led capital improvement projects across a 440-bed acute site. The challenge: outdated infrastructure, urgent replacement needs, and high-risk works in live care environments.

Over the past 18 months, ISS has delivered a series of high-impact projects that demonstrate the ability to clear backlog risk without disruption to care:

• Wards 10 & 11 Refurbishment — £1.2m refurbishment delivered in 24 weeks, including new ceilings, LED lighting, nurse call, and full replacement of pipework and sanitaryware.

• Theatre 6 Refurbishment — A full LC theatre upgrade delivered in a live surgical unit — completed safely, on time, and within budget.

• Water Storage Tank Replacement — End-of-life CWST units replaced with a new configuration that allows future isolation and maintenance. The project was delivered without interrupting the site's water supply.

• Boiler Plant Renewal in the Mental Health Unit — To ensure continuous hot water for vulnerable service users, ISS installed a temporary boilerhouse during the replacement of three critical ACV boilers — enabling compliant delivery without downtime.

Each project was designed, programmed, and delivered by ISS in partnership with NHS stakeholders. The results: reduced risk, improved environments, and assurance of safety and compliance — all while maintaining patient dignity and care.

These interventions are a direct response to the NHS 10-Year Plan's call to modernise estates and shift toward more resilient, efficient infrastructure — a foundation for future-facing, digitally enabled, and decentralised models of care.