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Integrated Facilities Services
Integrated Facilities Services designed around people
One accountable team. Unified governance. Technology in service of people.
ISS brings together services, systems and teams within a single integrated model that improves clarity, strengthens accountability and creates more consistent outcomes across complex estates. It is how People-First FM becomes operational reality — aligning delivery, insight and leadership around the people who use, manage and depend on every environment.
Integrated Facilities Services
Beyond bundled FM: what true integration means
Fragmented FM models create friction, duplication and blurred accountability. True integration aligns people, process and technology behind shared outcomes. Integrated Facilities Services is the model through which we deliver our capabilities — not an additional service. It is how People-First FM is put into practice across complex estates.
Across healthcare estates, government portfolios, professional and financial services firms, manufacturing sites and technology campuses, multiple providers and disconnected systems increase cost and reduce clarity. ISS delivers Integrated Facilities Services (IFS) through a People-First model — integrating Cleaning (Pure Space), Technical Services, Workplace, Security and Livv Front-of-House, Food brands, Projects and Sustainability under one governance structure. Integration creates one operational rhythm, one reporting framework and one accountable leadership team.
Happier, supported teams
Integrated service teams experience clearer guidance, stronger belonging and safer working environments.
Greater consistency and control
Shared standards and unified oversight remove variability across portfolios.
Reduced risk and stronger assurance
Integrated governance strengthens compliance and audit readiness.
Stronger service performance
Joined-up teams increase first-time resolution and eliminate wasted steps.
Lower total cost of service
Streamlined processes and reduced duplication drive long-term efficiency.
PEOPLE-FIRST FM
Why People-First FM works
Many FM models rely on fragmented delivery and layered subcontracting. People-First FM focuses on supporting service teams, aligning standards and integrating services under one accountable model.
People-First FM becomes operational reality through Integrated Facilities Services (IFS), aligning services, teams and technology to create environments where people and organisations thrive.
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Happier, supported and empowered peoplecost of service
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Consistency and quality control
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Reduced risk and greater assurance
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Stronger service performance
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Lower total cost of service
Sustainability
Navigating an era of energy volatility
Energy is not just as a fixed overhead, but a strategic variable — one that can be measured, managed, and controlled. We help organisations navigate continued price volatility through three practical levers:
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Strategic procurement and assurance
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Disciplined energy management
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Aligning every operational fix with a credible Net Zero roadmap.
From sub-metering and peak shaving to on-site generation and ESOS-aligned audits, we turn volatility into advantage — cutting costs today while building resilience for tomorrow.
