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PEOPLE-FIRST FM
Facilities Management was always about people
When people are supported, services perform. Facilities Management is delivered by people. Every clean workspace, maintained system and welcoming environment depends on the individuals responsible for it.
People‑First FM is ISS’s approach to Facilities Management – designed around supporting the people who deliver it, aligning services and strengthening accountability.
PEOPLE-FIRST FM
Why People-First FM works
Many FM models rely on fragmented delivery and layered subcontracting. People-First FM focuses on supporting service teams, aligning standards and integrating services under one accountable model.
People-First FM becomes operational reality through Integrated Facilities Services (IFS), aligning services, teams and technology to create environments where people and organisations thrive.
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Happier, supported and empowered people
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Consistency and quality control
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Reduced risk and greater assurance
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Stronger service performance
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Lower total cost of service
PEOPLE-FIRST FM
FM services designed around people
Our CEO Scott Davies on the belief behind People-First FM: facilities management works best when it's built around the people who deliver it and depend on it.
Sustainability
Navigating an era of energy volatility
Energy is not just as a fixed overhead, but a strategic variable — one that can be measured, managed, and controlled. We help organisations navigate continued price volatility through three practical levers:
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Strategic procurement and assurance
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Disciplined energy management
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Aligning every operational fix with a credible Net Zero roadmap.
From sub-metering and peak shaving to on-site generation and ESOS-aligned audits, we turn volatility into advantage — cutting costs today while building resilience for tomorrow.
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