The annual survey gathers views and insights from FM clients, consultants and service providers right across the industry, offering a valuable benchmark for how brands are perceived by employees, competitors, advisors and service buyers. Drawn from nearly 1,000 responses, it remains one of the sector's most closely watched measures of brand strength. 

ISS came top in five categories in 2026: 

• ‘Most focused on customer needs’

• The brand that FM professionals would most aspire to work for’

• ‘Industry challengers’

• ‘Most effective online presence’

• ‘Rising profile over the last 12 months’ 

i-FM's own analysis singled out ISS’s customer focus as the most decisive win of the survey, with a score more than double any other brand — and crediting the impact of the business’ People-First FM approach. ISS's standing among the industry's challengers was just as notable, underlining the momentum now building behind the brand. 

ISS also performed strongly across all other categories, placing second in every other category where they were not already voted #1, including: 'Most Enviable Brand', 'Most Innovative', 'Best Technology Solutions’, ‘Advancing the Sector’ and ‘Most Trusted’. 

David Melnick, Head of Content & Brand at ISS UK & Ireland, said: 

“As an industry, FM’s brand is all about people. That's what ISS has stood for over the past 125 years, and it's why we're so proud to be voted both the most focused on our customers' needs and the brand FM professionals would most aspire to work for. To be recognised for being good with people, our customers and our colleagues alike, tells us our people-first approach to FM is working, speaking volumes about our commitment to being the strategic partner and employer of choice across FM.” 

Simon Titchener, Chief Commercial Officer at ISS UK & Ireland, said: 

"I’m thrilled to see ISS lead the field in this year’s i-FM Brands Survey. To top five categories, and to be recognised as one of the industry's standout challengers, as well as the brand whose profile has risen most over the past year, is a fantastic result the whole of ISS should be proud of. It reflects the strong, consistent track record we've built in this industry and the trust our customers and colleagues continue to place in us. We're not standing still, and results like these give us real momentum to keep raising the bar for what a leading FM brand should look like. " 

View the full survey results on i-FM’s website (subscription required). 

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For media enquiries: Jonny Bisby | jonny.bisby@uk.issworld.com | Tel: +44 (0) 7542 269 965

About ISS: ISS is a leading workplace experience and facilities management company. With a presence in more than 30 countries worldwide, and with more than 27,000 employees across the UK and Ireland alone, ISS provides innovative workplace solutions that contribute to better business performance aimed at making life easier, more productive, and enjoyable for all — delivered to high standards by people who care. Learn more at www.uk.issworld.com.