people-first fm

Facilities Management was always about people

Every workspace, maintained system and welcoming environment depends on the individuals responsible for it.

People‑First FM is ISS’s approach to Facilities Management – designed around supporting the people who deliver it, aligning services and strengthening accountability.

PEOPLE-FIRST FM

Why People-First FM works

Many FM models rely on fragmented delivery and layered subcontracting. People-First FM focuses on supporting service teams, aligning standards and integrating services under one accountable model.

People-First FM becomes operational reality through Integrated Facilities Services (IFS), aligning services, teams and technology to create environments where people and organisations thrive.

Happier, supported and empowered people
Consistency and quality control
Reduced risk and greater assurance
Stronger service performance
Lower total cost of service

Download: People-First FM approach

+ 300000

Employees globally

+ 40000

Customers globally

+ 30

Countries where ISS delivers services

PEOPLE-FIRST FM

FM services designed around people

Our CEO Scott Davies on the belief behind People-First FM: facilities management works best when it's built around the people who deliver it and depend on it.

Sustainability

Navigating an era of energy volatility

Energy is not just as a fixed overhead, but a strategic variable — one that can be measured, managed, and controlled. We help organisations navigate continued price volatility through three practical levers:

Strategic procurement and assurance
Disciplined energy management
Aligning every operational fix with a credible Net Zero roadmap.

From sub-metering and peak shaving to on-site generation and ESOS-aligned audits, we turn volatility into advantage — cutting costs today while building resilience for tomorrow.

Read our Energy report