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ISS Facilities Management
This is People-First FM
Every workspace, maintained system and welcoming environment depends on the individuals responsible for it.
People‑First FM is ISS’s approach to Facilities Management — designed around supporting the people who deliver it, aligning services and strengthening accountability.
PEOPLE-FIRST FM
Why People-First FM works
Many FM models rely on fragmented delivery and layered subcontracting. People-First FM focuses on supporting service teams, aligning standards and integrating services under one accountable model.
People-First FM becomes operational reality through Integrated Facilities Services (IFS), aligning services, teams and technology to create environments where people and organisations thrive.
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Happier, supported and empowered people
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Consistency and quality control
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Reduced risk and greater assurance
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Stronger service performance
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Lower total cost of service
PEOPLE-FIRST FM
FM services designed around people
Our CEO, Scott Davies, on the belief behind People-First FM: Facilities Management works best when it's built around the people who deliver and depend on it.
Sustainability
Navigating an era of energy volatility
Energy is not just a fixed overhead, but a strategic variable — one that can be measured, managed, and controlled. We help organisations navigate continued price volatility through three practical levers:
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Strategic procurement and assurance
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Disciplined energy management
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Aligning every operational fix with a credible Net Zero roadmap
From sub-metering and peak shaving to on-site generation and ESOS-aligned audits, we turn volatility into advantage — cutting costs today while building resilience for tomorrow.
