people-first fm

Facilities Management was always about people

Every workspace, maintained system and welcoming environment depends on the individuals responsible for it.

People‑First FM is ISS’s approach to Facilities Management – designed around supporting the people who deliver it, aligning services and strengthening accountability.

PEOPLE-FIRST FM

Why People-First FM works

Many FM models rely on fragmented delivery and layered subcontracting. People-First FM focuses on supporting service teams, aligning standards and integrating services under one accountable model.

People-First FM becomes operational reality through Integrated Facilities Services (IFS), aligning services, teams and technology to create environments where people and organisations thrive.

  • Happier, supported and empowered people
  • Consistency and quality control
  • Reduced risk and greater assurance
  • Stronger service performance
  • Lower total cost of service
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+ 300000
Employees globally
+ 40000
Customers globally
+ 30
Countries where ISS delivers services
PEOPLE-FIRST FM

FM services designed around people

Our CEO Scott Davies on the belief behind People-First FM: facilities management works best when it's built around the people who deliver it and depend on it.

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Sustainability

Navigating an era of energy volatility

Energy is not just as a fixed overhead, but a strategic variable — one that can be measured, managed, and controlled. We help organisations navigate continued price volatility through three practical levers:

  • Strategic procurement and assurance

  • Disciplined energy management

  • Aligning every operational fix with a credible Net Zero roadmap.

From sub-metering and peak shaving to on-site generation and ESOS-aligned audits, we turn volatility into advantage — cutting costs today while building resilience for tomorrow.

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News and Press

ISS launches The Whole Grain restaurant at VELUX®

12.03.2026

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News and Press

Turning passion into purpose: ISS UK employee receives double recognition as Volunteer of the Year

05.12.2025

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News and Press

ISS signs significant contract with major UK Government department

03.12.2025

Contact us

Interested in our services? Get in touch, we're here to help.