It's our experience of delivering innovation in highly technical environments that helped us to secure our contract with Fujitsu
Fujitsu trust ISS Technical Services to deliver a critical 24/7/ 365
maintenance service, thereby ensuring their core business objectives are
met. We have stringent response times to operate to, and work
accordingly to Fujitsu’s specific service levels of initial response,
final restoration and compliance and escalation processes.
The contract was extended in 2007 to include corporate offices in
Northern Ireland, Northern England and the Midlands. This was
attributable to our previous track record of maintaining Fujitsu’s
critical data centres.
Our service level agreements and key performance indicators are in
line with Fujitsu’s network critical availability. ISS Technical
Services have the capability to afford Fujitsu peace of mind that all of
their business critical maintenance requirements are being fulfilled.
We work in conjunction with Fujitsu to maximise uptime of their
properties, in accordance with the Uptime Institute Management System,
allowing Fujitsu to focus upon their core business.
Speaking of the relationship with Derek Wakefield, Head of Engineering, Group Property and Facilities at Fujitsu stated:
ISS Technical Services have been the ideal partner for
helping us to meet our business objectives. They have been, and continue
to be, attentive to our requirements while working within our budget
constraints to provide a best in class service.
What makes ISS Technical Services successful is a
combination of their professionalism, responsiveness and
attention-to-detail. They take the time to understand our business
objectives and culture, as well as our specific Facilities Management
They have a unique, hands-on approach that allows them to understand
the nuances that exist within Fujitsu which, in turn, delivers service
excellence. Their experience in delivering high-end technical solutions
allows me to stay focused on my business.
In summary, they are a trusted supplier who always provides
consistency and proficiency to deliver the highest calibre of services,
so I can focus on fully on my customers’
Scope of services:
- Mechanical and electrical
- Electrical maintenance
- Emergency power systems
- Power factor correction
- Fire suppression
- Fire detection
- BMS systems
- Building fabric maintenance
- L8 Water treatment including cooling towers