The insights behind the finest front of house
Helping you create the right reception
Guiding you towards the right reception
Your front of house can establish people's first experiences of your organisation. So it's vital you get it right. At ISS, we provide Consultancy services that will secure the perfect reception for your business.
Our Consultancy services include:
- Pre-training consultancy - analysing a team's abilities and creating a development plan for each individual
- Team structure advice - establishing the best team structure to meet your business needs
- Operational analysis and service design - recommending systems, processes and practices to ensure a consistently exceptional service
- Aesthetics advice - including helping create a uniform and grooming policy; advising on physical elements such as flowers, reception desk design and position; designing client suites
- Mystery shopping - regularly auditing your front of house to ensure the service evolves and improves.
Putting your reception in perspective
When you appoint us as your external consultancy specialist, you will receive insights and solutions that:
- Enhance your in-house front of house service
- Identify more efficient working practices
- Establish the right front of house environment from the outset
- Solve team issues and improve communication within teams and management.