We provide front of house and soft services consultancy business – leveraging our years of operational and learning & development experience to provide bespoke consulting services to organisations.
Some clients may wish to simply enhance the service offering they already have in place – others seek to over-haul their visitor experience in line with a cultural change such as a building move. Whatever the need, we have practitioners on hand to create the best fit solution.
Our Consultancy services include:
Quality and improvement projects
Re-brand & re-fresh exercises
Bespoke skills development
Our team has a wealth of experience in hospitality, operations, FM, marketing, recruitment and learning & development. We work with clients to uncover the touch points in the service journey, both people, operational and brand, that are either missing or broken and we use our expertise to strengthen and re-develop their front of house experience.
We work closely with our front of house learning and development department, which is our bastion for hotel-style standards and expert in developing bespoke service and soft skills programmes.