Managing calls and enhancing your brand
A phone conversation often provides customers their first impression of your organisation.
Perhaps you need to handle calls quickly and efficiently. Maybe you want to deal with calls carefully and sensitively. At ISS, we can deliver a Switchboard solution that matches your brand exactly.
ISS provides Switchboard services to a wide variety of clients, from small private banks to large offsite operations. We can deliver your solution onsite or offsite, as a standalone service, or as part of a call services team. What's more, we closely monitor and respond to call statistics and quality audits. This ensures we correctly allocate our resources and answer calls in a timely manner.
A good call for your business
With a Switchboard solution from ISS, your organisation will benefit from:
- Professional call-handling that gives callers a favourable impression of your organisation
- Enhanced revenues, if your business is a sales-orientated organisation
- Reduced abandoned calls, which in turn increase customer satisfaction and enhance your corporate image.