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We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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News
training-blog-464

Investing in your people via innovative training programmes

Chris Ash, MD ISS Healthcare, highlights an innovative approach to training and on-boarding employees in the health sector
Invest in your people: an answer to the training conundrum

Chris Ash, MD ISS Healthcare, highlights an innovative approach to training and on-boarding employees in the health sector:

It’s an old saying which still rings true: “Your most important assets leave your organisation every day”. In Facilities Management our most important asset are our people. Recruiting and retaining the right people, for the right roles, has been increasingly difficult over the past few years and current legislation (such as DBS checks) can often mean that on-boarding new members for the team can be a timely process(1). Couple that with the fact that customers expect their provider’s operatives to know exactly what is expected of them from day one can leave some employers scratching their head.

To solve the speed-v-safety checks conundrum, the Fulham Road Collaborative (Chelsea & Westminster, the Royal Marsden and Harefield and Brompton Hospitals) with ISS as their service partner, created a bespoke solution to in the form of a specialised FM training academy. 

This was launched in partnership with ISS in 2017 to provide training and induction for a range of services to include catering, cleaning, portering, reception, health & safety and security. 

The academy prepares employees for their new roles whilst screening and training is underway. This allows employees to hit the ground running once they start their new role and be fully familiar with the organisational culture.

The proof of success of the training academy is in the numbers; ISS documented a 95% success rate for over 300 employees since the academy opened in October2017.  In addition, a 25% improvement in employee retention within the first three months was catalogued. 

Background

The FRC London Academy was three years in the planning and came into fruition in 2018 with the soft roll-out. The brain-child of the ISS Healthcare team, the reality was ignited when ISS had the multi-service FM contract renewed with the Fulham Road Collaborative. The contract came with a 700-strong workforce all of whom went through 'revitalisation training' and the academy was embedded as part of the training programme. 

The FRC provided a building in which to set up the new state-of-the-art facility which incorporates human and digital expertise to provide hands-on practical training for the new and existing employees.

Guy Bertram, South London and Maudsley (SLaM) Operations Lead commented, “The training Academy is a great introduction to working in healthcare for ISS – providing consistent, high quality training enabling new colleagues to make a confident and knowledgeable start in their new roles.”

The training unit has working models of everything needed to complete the training process for the various FM services, along with VR simulations to replicate different scenarios. An array of different floor surfaces provides trainees with the experience and practice in using the correct equipment and methodology to clean down various areas ranging from ward settings to triage areas, whilst Food Hygiene training takes place in a fully functioning ward kitchen set-up. Health & Safety training incorporates blended training with hands-on experience alongside VR to simulate the situations that might be encountered, providing a safe space for learning to take place. 

The partnership allows ISS as the FM partner to showcase and implement several innovative, technology led-service solutions. This is an industry-first in the form of the training facility that brings to life the self-delivery-based approach to technical and behavioural skills development. 

This type of Best Practice is shared across the ISS business to allow its clients and stakeholders to benefit from employees who’ve received top class training and are fully invested from their first day in their new working environment. The resulting reduction in staff turnover also provides important time and financial savings for clients, with success further proven by the expansion of the Academy training which now delivers training to other ISS NHS Trusts in the region. It is a model that has been adopted across the ISS Healthcare business portfolio.

Innovation and change management only succeeds with a partnership approach and the FRC Academy is proving successful as we are able to work with like-minded and ambitious organisations such as the Fulham Road Collaborative. 

(1) In 2018, DBS checks took anything from an average1 of 1.7 days, up to 56 days, depending on the time of year and geographical location. In some instances, DBS checks hit the 60-day limit at which point an appeal can be lodged.

First published in i-fmnet.com: https://www.i-fm.net/news/invest-in-your-people-an-answer-to-the-training-conundrum 
 

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