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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
News

Intrepid IV – Celebrating people and progress

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ISS Financial Services and Retail Sector Conference – Key themes for the day: Courage and Collaboration

‘Be Intrepid’ was the continued theme at this year’s Financial Services and Retail Sector Conference which was held on 18th September to celebrate people and progress, hosted by Richard Johnston, ISS Managing Director and his Senior Leadership team. The conference was joined by 200 employees and customers from across the sector who joined together for an inspiring day. 

Key elements of the day

  • The conference started with a fantastic performance by the ISS Financial Services Choir, an idea that was inspired by Gareth Malone’s TV documentary ‘The Choir’. The group sang their hearts out throughout the day – a great example of colleagues working together, being bold, adventurous, being courageous, and wanting to push the boundaries

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  • Fresh insight into the journey, strategy and positioning of ISS in the global market, together with the latest thinking about workplace experience and the banking industry was presented by Nick Ward, Head of Group Strategy, Marketing and Communications
  •  A Client Discussion Panel chaired by Wayne Tanner, Global Head of Integrated Facilities Management for one of our financial services clients joined other clients, suppliers and Stephanie Hamilton, Director of People and Culture. The Panel discussed their positive experiences of working with ISS, the value of integrated FM and gave examples of courage and collaboration within their respective organisations
  • We then heard from a truly inspirational speaker, Mark Pollock, @markpollock. The World Economic Forum has selected Mark as a Young Global Leader, and his TED Talk has had over 1.5 million views. He has been awarded honorary doctorates by The Royal College of Surgeons in Ireland, has raced to the South Pole and is the co-founder of ‘Run in the Dark’ – a fundraising event taking place on the 13th November @TheRunInTheDark
  •  Customer Expectation workshop and Sprint Session was led by Simon Jacobs, Communications & Marketing Director, discussing our customers’ most important challenges now and in the future and how we add further value to support their business  
  • An interesting presentation about the ‘Depth and breadth of ISS capabilities and experience in Critical Engineering’ by Craig Bull, Head of Critical Engineering for the sector and Tim Green, Global Head of Critical Environments, Energy & Sustainability included their asset intelligence model and the big data and analytics driving decisions in this key area for ISS
  • A huge congratulations for the recent extensions for key client contracts – the sector has an impressive 100% retention rate
  • The presentation about ISS Food Services’ capabilities and their passion to share ideas and concepts across ISS was exciting and the fact that ISS is the 5th Largest Global Caterer surprised even the audience as Mark Davies, MD for Food ServicesSimon Price, Development Chef and Richard Green, Sales Director talked about the impact of great food + great people = great experience. The team talked about how food services can lead to a more productive, healthier workforce, client needs, and consumer mega-trends in hospitality
  • The ‘Curated Experience’ was brought to life by ISS colleagues Kyle Matthews and Dino Portelli, who flew over from New Jersey in the USA to take us through the Whippany Campus journey. The duo, who have already held a curated experience workshop with key Account Managers from the sector, told the inspirational story of how they partnered with design teams and the client to develop and evolve the workplace experience through the touchpoints@iss concept. The journey was a must-hear!

The day culminated in an Award Ceremony to recognise outstanding performance by outstanding people. A huge congratulations to all of the award nominees and winners:

The Awards

  • Employee of the Year Award Winner: Kathleen McDermott from *Financial Services contract

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  • Hero Award Winner: Luke McDonagh from *Financial Services contract

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  • Great at Site Award Winner: ISS team – *Financial Services contract

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  • Great in Operations Award Winner: Shane Killeen and the ISS team – *Financial Services contract

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  • Great in HSEQ Award Winner: Kevin Hosking – *Financial Services contract

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  • Great in Corporate Responsibility (CR) Award Winner: Karin Smith – *Financial Services contract

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  • Intrepid Award Winner: Sidikie Kargbo from *Financial Services contract

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  • Great in Finance Award Winner: ISS team – *Financial Services contract

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  • Apple Award Winner 1: Daniel Edwards from *Financial Services contract

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  • Apple Award Winner 2: Dorota Czepczor from *Financial Services contract

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  • Managing Director Award Winner: Nurul Amin from the Commercial team

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  • Managing Director Award Winner: Fatima Nahimana, Workplace Experience Director

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Talk to us

If you have a question about ISS UK and Ireland, please contact:

Rebecca Jennings
UK Marketing and Communications Manager - ISS UK

Tel: (+44) 07974 100017

Rebecca.Jennings@uk.issworld.com