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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
News

ISS Restoration - Customer Seminar 2018

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ISS Restoration hosted its third annual Customer Seminar & Networking Lunch recently at the iconic London landmark, St Paul’s Cathedral
This event was supported by over 50 UK insurance industry guests and by key staff from within ISS’s Restoration business.

The seminar theme was ‘Customer Experience’ to celebrate ISS Restoration, incorporating the Rainbow International brand, membership of The Institute of Customer Service. To bolster this theme there, was a keynote presentation delivered by the guest speaker, and CEO of The Institute of Customer Service, Jo Causon on ‘The Future of Customer Experience’.

This event was a great opportunity to speak about the superb customer experience that ISS Restoration’s Rainbow International and Commercial & Major Loss branches deliver day in, day out and how the teams strive to delight customers in highly stressful situations, and how customer experience can be taken to the next level through effective collaboration, use of technology and better communication.

Feedback from the event has been fantastic, with one guest commenting "I thought the event was really well run and Andrea Morrissey (Customer Service Director, ISS Restoration) in particular was very impressive and passionate".

Nick Revell, Sales & Marketing Director, ISS Restoration summed up the event: “It was fantastic to welcome over 50 special guests to our 3rd annual Customer Seminar & Networking Lunch on the 25th September to celebrate our membership of the Institute of Customer Service. Each year, it gets better and better and is now a firm fixture in the insurance industry calendar. 

St Paul’s Cathedral didn’t disappoint as an iconic location, and we were delighted to welcome Jo Causon, Chief Executive of the Institute of Customer Service, as our keynote speaker. Jo talked us through many of the key drivers on customer experience today and how it will evolve over the next 10 to 20 years. It’s fair to say that people still make the difference and here at ISS Restoration (including the Rainbow International brand), we are proud and delighted to truly say that we offer the very best customer experience. It’s all about bespoke communication, offering a very localised service, sticking to our commitments, and resolving any issues with warmth and agility. 

Our Customer Services Director, Andrea Morrissey explained how ‘Service with a Human Touch’ will help drive our business forward beyond the 70+ NPS level that we already achieve. Let’s do it!”

Talk to us

If you have a question about ISS UK and Ireland, please contact:

Rebecca Jennings
UK Marketing and Communication Manager - ISS UK

Velocity 1
Brooklands Drive
Brooklands
Weybridge
Surrey
KT13 0SL

Tel: (+44) 07974 100017

Email: rebecca.jennings@uk.issworld.com