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We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
News

ISS scoops top accolade as most admired company in the FM marketplace

iFM-Brand-Survey-464x207
The 2017 Brand Survey results are out today showing some interesting changes and key shifts in the UK FM industry. The survey is the largest of its kind, published by independent bodies’ iFM and Magenta and giving a valuable insight into the UK FM industry.
As well as being named ‘most customer focused’ and the ‘best value for money’, ISS is extremely pleased to be voted the ‘Top Service Provider’ and ‘FM Company people would like to work for’. 

Matthew Brabin, Country Manager of ISS UK & Ireland, said:
 
“The results of the independent brand survey are a reflection of our principles and standards; we are all committed to delivering the very best services to our clients and in a service industry, this is provided by our 44,000 staff. As such, it is with a real sense of pride to see the results of the survey and to see that we are the most admired and that we are the first choice of companies in our industry to work for.”

“We have always strived to deliver excellent value for money to our clients and that starts by defining what is of critical value to each client – this is not a cost discussion but an ‘outcome’ discussion. By investing in our people we empower them to make the right decisions to provide excellent customer service and accelerate us to our overall goal of becoming the World’s Greatest Service Organisation," said Matthew.
 
The question of which company in the FM marketplace they most admired, elicited numerous names, but the most mentioned was ISS at 48%. ISS UK relaunched its Corporate Responsibility strategy at the end of the summer with the purpose of establishing clearer ambitions around community engagement, safety, health and wellbeing, and technology as well as employability, diversity and inclusion, learning and development. It has also achieved the highest possible rating of five stars on the IAOP Outsourcing Top 100 list for the fifth year in a row.

Troels Bjerg, Regional CEO for Northern Europe, said:

“We are very proud to be voted the top service provider within the FM industry in the UK. ISS is a people company, focused on self-delivery of world-class services. To create great service experiences for our customers, it is fundamental for ISS to attract and retain the best talent. It is therefore particularly encouraging to receive the highest rating on the parameter ‘FM company people would like to work for'.”

The brand report also highlighted the following:

M&A remains a key feature of the sector: “multi- or total-service offerings to customers eager to streamline their supplier bases is likely to continue to drive acquisition activity,” according to the experts at Livingstone.
Brexit has had no major consequences as yet according to the British Council for Offices report: ‘Brexit and its Potential Impact on Office Demand’. 
Commercial property occupiers remain cautious about the future but all the indications are that demand has, so far, been largely unaffected.
The FM sector is ‘gearing up’ to deal with a predicted skills shortage.
The growing penetration of real estate brands has a similar pattern to the influx of construction industry names into FM over the past couple of decades, as both sectors reposition their offering to include FM. 

The facilities management sector now accounts for up to 8% of UK GDP, according to Frost & Sullivan, yet it still remains a discipline which goes largely unrecognised as an economic force. Frost & Sullivan also forecasts that in the next eight years, integrated facility management penetration within the UK is expected to reach 27.3% — the highest in any country in the world. 

FM, as this shows, remains a very broad church, but one which remains above all dynamic. 

Finally, taking the broadest overview of facilities management, the report asked people what description best suits FM from a list of possibilities - with the results listed in order of preference below:

1. FM is about adding value to a client organisation’s workplace
2. FM is all about the workplace user experience
3. FM is a people business
4. FM creates workplace wellbeing
5. FM is all about delivering cost efficiencies to an organisation

So turbulent times for the industry, but ISS continues to work hard to create value for our customers and do the best for our employees. To read the full report, click here