ISS names new Chief Operating Officer
ISS has appointed Andy Chappell to Chief Operating Officer for its Private Sector Business
Chappell will be responsible for the Key Accounts Business within the Private Sector which comprises of market sectors such as Financial Services, Retail, Industrial & Manufacturing, Telecommunications, Professional Services and Hotels. The alignment of the different customer sectors has proved successful in recent years, capitalising on bespoke sector expertise and thus enabling further development of the service proposition for like-minded customers.
As part of his remit, Chappell will continue to drive the agenda for service excellence and innovation which sees ISS taking their service provision to the next level. He has vast experience in the industry, as well as in-depth knowledge across the ISS operations so will be looking to leverage this in his new role.
Since joining ISS in 2008, Chappell has held a number of high profile positions; first joining as Director of Operations for the ISS Food & Hospitality business before being promoted to Managing Director of that business in 2011. More recently, Chappell has been the Managing Director of a large Key Account, responsible for the UK & Ireland region. He has won a number of internal awards in recognition of his contributions to the ISS operations. The appointment is a product of the focus on talent development within ISS.
Matthew Brabin, CEO, ISS UK & Ireland commented: ‘Key Accounts and IFS opportunities remain a major area of growth for the UK&I business and I am delighted to appoint Andy to lead it. He has strong leadership skills, believes passionately in the ISS way and is the right appointment to drive the IFS excellence programme for our customers.’
Andy will join the UK Executive Management Board and report directly to CEO Matthew Brabin.