Simplicity and responsiveness
A single facilities provider on site, with a single point of contact for all support services. Close co-operation with store managers and staff, providing a proactive solution to service needs. Anticipating situations and being ready with the right response.
Store appearance and the shopper experience
Active support to the store staff in providing high-quality in-store conditions and an excellent experience for shoppers. A clear understanding of the brand standards, with excellence in cleaning, lighting and store presentation.
Ownership of FM
An experienced and capable facilities support provider who frees store staff to focus on the core business – shoppers, customer service and making sales. A committed attitude to owning the FM tasks and delivering the right service. Finding ways to improve standards and reduce costs.