We ensure that targets, data capture and KPI regimes are aligned to customer objectives and compliances, so that the results we achieve have a positive impact on your business.
Our goal is to support your value creation by delivering optimum value in facilities services and we self-monitor our delivery quality and account development initiatives to drive this.
- A strong track record of excellent FM delivery to all retail customers
- A ‘no failures’ team culture in relation to our customers’ quality-control checks for each service line, especially cleaning
- High performance against KPIs for service quality, reaction times and shopper/user satisfaction levels
- Service cost reductions, maintaining the drive for annual savings
- Flexible service solutions with a scalable commercial model, to support change and growth