Settling claims quickly and cost-effectively
Today's insurers, loss adjusters and brokers must settle customer claims quickly and successfully while reducing costs substantially. Choose ISS and you appoint a nationwide partner that can deal with your property claims, reduce your costs and delight your customers.
At ISS, we have the expertise and resources required to manage your claims, from restoring commercial & domestic properties to handling major and complex loss projects.
ISS Restoration has over 80 branches across the UK, all available 24/7, every day of the year. In emergency situations we can be on-site within 2 hours, anywhere in the country. On average, we are only 23 miles from any property in the UK, so we can act quickly – helping you to manage your policyholders expectations.
Your claims management partner
We know that insurers today require a partner that can communicate direct with policyholders and provide them with a reliable and responsive service. At ISS, we'll take care of everything, freeing your resources to focus on other tasks. Our solutions are:
• Prompt - our call centre is available round-the-clock for insurers and commercial customers to place instructions and access advice and support. What's more, our 24/7 emergency service provides a 2-hour emergency callout anywhere in the UK.
• Quality - all our technicians are trained and qualified to British Damage Management Association (BDMA) recognised industry standards, so you can feel confident in the quality of our work.
• Professional - we comply with the 'Treating Customers Fairly' criteria and will provide you and your policyholders with full schedules of works, estimated timeframes, and regular progress updates and reports.
• Responsive - our national presence with over 80 branches means we can reach all your customers at convenient times.
• Affordable - our scale and experience ensures we can create cost-effective solutions.
24/7 helpline – our call centre is available round-the-clock for insurers and commercial customers to place instructions and access advice and support. What's more, our 24/7 emergency service provides a 2-hour emergency callout anywhere in the UK .
24 hour helpline (01623) 422 488.