UK BLOG
It's time for FM to lead the way
You and your families should be really proud of the way and the part you have played in converting the ExCeL into the emergency COVID field hospital for London.
This was the first nationally, there was no blueprint, but there was a vision, which was to help save lives
fm in healthcare
A reinvigorated career choice
Our teams have gone above and beyond for the healthcare sector, raising the FM industry’s reputation as a profession of choice. During the pandemic, we at ISS saw colleagues transferring across from other sectors into our healthcare business. Initially, people wanted to contribute towards our nation’s efforts against COVID-19. But through the process, they discovered a new career path that encourages teamwork, decision-making and makes a tangible difference to the people it serves.
Award-winning technology solutions
Passionate, skilled employees
re-energising the sector
Putting decision-making back at the forefront
Accountability is too often a buzzword of any boardroom. Business in general tends to cluster decision-making at the top and forget to pass that responsibility down to the frontline. Our people are our most important asset, so we should energise them to make decisions that are in their customers’ best interests.
Empowering people to put customers and patients first
Everyone has come together as one team regardless of our background and our titles, and focused on saving lives.
Thank you very much. I am very proud to be part of the NHS
removing bureaucracy
Governance that supports
In a pandemic, it is vital to adhere to certain established procedures. But governance should support operations, not hinder them.
pooling resources
Putting aside rivalries for the greater good
Our industry has shifted in a myriad of ways over the last decade. We are now more outcome-focussed, embracing technology and smart working to drive solutions forward. Our clients in turn examine our outputs – the end benefits that our services can bring to patients, staff and visitors – rather than supplying a specific level of resource
Learning from the first wave
Training on our Sunborn Yacht Hotel
Developing together during the second wave
being in the room
The pandemic has brought the importance of FM into sharp focus
The industry has a responsibility to learn from the last six months, to take on board the ways in which we came together to help the country navigate through this crisis which is clearly not over yet.
As FM providers, if we want to keep our seat at this new table, we need to continue to prove our worth. We need to show that we can be long-term partners with the NHS, delivering solutions together that benefit clinical staff, allied health professionals, patients and visitors alike. In everything we do, we have to have the right people in the right place to make decisions with purpose.
People make places – FM can connect the two to make the healthcare industry continue to work better.
Thank you. What you have achieved at the Nightingale has been truly extraordinary.
We need to bottle it; we need to learn from it.”