Deploying new technologies in workplaces - ISS World

IT quote

The rapid emergence of new and connected digital technologies within facilities management provides the opportunity for us to better understand how workplaces are used and to provide personalised experiences for their users.

ISS signed a global agreement with IBM in 2016 to deploy and utilise its Watson cognitive system across its own offices and ultimately customers’ buildings. Through this partnership, data captured through devices and sensors embedded into buildings will be analysed by cognitive computing technology, enabling us to understand how employees use our customers’ buildings, thereby allowing us to optimise service delivery.

Open and thorough dialogue with our customers about their own digital strategies and approach to data analytics is crucial before we pilot any new technologies.

Velocity, our new UK head office, is an innovation lab for connected devices, sensors and systems

Motion sensors

Discretely installed in meeting rooms, these sensors are linked to our room booking system and can make a booked room available again if it is not used within a defined period.

Digiscreens

Installed in prominent areas around the office, these screens provide important messages on rotation to employees, such as traffic and rail reports, daily menu choices and notable workplace events

Sentiment boards

Installed by our drinks facilities and in our restaurant, these touchscreens enable users to quickly and easily rate their service experience. Poor ratings automatically ask for more information and can generate immediate work orders.

Our services

ISS UK HQ address
Velocity 1
Brooklands Drive
Brooklands
Weybridge
Surrey
KT13 0SL

Tel : +44 845 0576300
Fax: +44 871 4296300

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London Contact Details
South Quay Plaza 3
189 Marsh Wall
London
E14 9SH
Tel: + 44 844 936 1208
Fax: +44 871 429 4208
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Scotland Contact Details
Unit D2
Fairways Business Park
Deer Park Avenue
Livingston
EH54 8AF
Tel : +44 844 936 1400
Fax : +44 844 936 1401

Velocity 1 Brooklands Drive Brooklands Weybridge Surrey KT13 0SL

ISS was founded in Copenhagen in 1901 and has grown to become one of the world's leading facility services companies with revenues in 2017 amounting to DKK 79.9 billion. The secret to our success lies in how we tailor our solutions to client needs, how we manage risk, and how our engaged team of more than 480,000 staff members add the power of the human touch in everything we do.

In the UK alone, we employ approximately 43,000 employees who are dedicated to delivering high quality support services. ISS is committed to doing business the right way. We are actively involved in corporate responsibility and sustainability initiatives and similarly, we strive to ensure that all our people are paid a full and fair living wage.

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