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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Corporate responsibility

Our response to Covid-19

These are unprecedented times as we all face the global threat of Covid-19.
At ISS, a Global task force (GERO) has been established to monitor the situation on a daily basis and to coordinate the country level task force. The Global task force is taking all necessary precautions and keeping all our stakeholders (customers, suppliers and employees) informed. Read about the Global task force

What we are doing in the UK

Here in the UK, we also set up a task force (CERO) which since January has been working hard to protect our employees, our customers, the people we serve, and the general public, by following the latest advice from Public Health England and the Government, and working in close collaboration with our clients. 
Please read our guidelines

The guidelines detail our approach to protecting the welfare of our employees many of whom are an active part of the collective effort to combat Covid-19 at the client sites we serve. Stringent cleaning methodology, provision of additional PPE and equipment, compassionate sick pay policies, and the promotion of personal hygiene and distancing measures, are all part of our toolbox to protect our people. 


The global supply chain for items such as wipes, hand sanitiser, disinfecting chemicals, masks, gloves, etc. will remain challenged for a considerable period of time due to shortage of raw materials, government appropriations, and export restrictions. There exists no easy solution to solve this extraordinary situation. However, our robust supply chain makes a difference in this challenging environment for our customers. 

Here's what we are doing:

  • Global supplier partnerships:
    We are one of the world’s largest buying organisations for products such as hand sanitisers or detergents, and we actively consolidate our volumes with few suppliers. Our global partners prioritise ISS, and treat us as their most important private global account. We share requirements and forecasts almost hourly with our suppliers, which enables them to efficiently plan production and distribution in line with ISS’s needs
  • Alternative sources of supply:
    We have activated a network of secondary sources of supply in order to complement our usual partners and mitigate supply shortages, and we are continuously scouting the market for credible opportunities
  • Leveraging our tightly-knit global supply chain function:
    On a daily basis, in each country, our supply chain teams are in proactive dialogue with sites and customers to understand volumes and requirements, and to consult on availabilities and potential alternative products.

    Demand which cannot be fulfilled locally is escalated to our daily regional and global supply chain governance meetings, enabling ISS to understand if local shortages can be mitigated from other geographies

More guidance for Suppliers

We understand that this is a worrying time for our employees.

Some ISS colleagues continue to work in key industries and roles to support the country through this unprecedented time and we thank them for their continued hard work and dedication in this moment of need for our nation and the world.

Many colleagues find that their normal place of work is closed, or that they are unable to work. These colleagues are understandably worried about what this means for them. Many colleagues have shown a willingness to work at other critical sites that remain open such as at Project Nightingale – the government’s dedicated temporary Covid-19 hospital  and their passion to help others has been truly touching.

Each ISS employee has very different circumstances and we have been working to ensure our duty of care to our employees is upheld through the various options that are available.

Following the Government’s announcement of its Coronavirus Job Retention Scheme (also referred to as ‘Furlough’) we are glad to be able be able to confirm that ISS UK will access this scheme to provide employees with appropriate options to be seconded to a ‘key worker’ site or to stay with ISS as furloughed workers.

We have implemented a dedicated employee helpline and a redeployment job portal to help employees with the options and a communications campaign is underway to raise awareness of the options. Go here for further information.
Since our guidelines were produced, in line with Government advice to promote home-working where possible, we have temporarily suspended access to ISS offices. We understand that for some colleagues, these new ways of working may induce anxiety or feelings of isolation. 

We have therefore introduced tools to help our people adapt to working remotely and are encouraging colleagues to adopt simple measures- such as daily exercise and video calls- to encourage a feeling of continued connection with colleagues and to ensure colleagues feel empowered to prioritise their mental and physical wellbeing.Read our working from home guide.

Case Study 1- Security

Case Study 2 - Heathrow Airport