Our aspiration is to work in profitable and responsible partnerships with our customers
and suppliers while minimising environmental impacts and maximising social advantage.
Within the marketplace pillar of our CR activity we work to develop and improve responsible business practices across our value chain with our suppliers and our customers.
In May 2014, for the second year in a row, ISS was named the global no.1 outsourcing provider by an independent industry jury for The International Association of Outsourcing Professionals (IAOP). Find out more here.
Targeting excellent customer experiences
Every year we conduct a customer experience survey to investigate the relationship between ISS and our customers. The survey provides a net promoter score, which shows whether customers would recommend ISS. In 2013, we significantly improved our net promoter score with an increase to +18.9 from +3.8 in 2012. We have set a target to increase this to +40 by 2020.
Award winning customer partnerships
ISS and longstanding customer PwC received a British Institute of Cleaning Science (BICSc) award in 2013 for working in partnership to provide an accredited Cleaning Professionals Skills Suite (CPSS) training centre at PwC’s London offices. The ISS/ PwC training centre has provided structured and nationally accredited training to all members of the ISS cleaning team.
Healthy eating in schools
Our Education business proudly serves healthier and more sustainable Food for Life Catering Mark menus in 399 schools across the UK. The Food for Life Catering Mark is an endorsement awarded by the Soil Association to catering providers who demonstrate their commitment to using fresh ingredients, which are free from trans fats, harmful additives and Genetically Modified ingredients, and take into consideration animal welfare, sustainable sourcing and seasonality. Ensuring traceability and provenance are additional key elements of these standards.
In recognition of the work our Education business does to support awareness of healthy and sustainable living in schools, we won an Educatering Excellence Green Award in 2013.