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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Our Services

About ISS Technical Services the leading provider of technology driven facilities and energy management solutions

About Technical Services

We deliver services that maximise the potential of your buildings
There are four core elements to ISS Technical Services:

  • Technical Engineering
  • Mobile Solutions
  • Sustainable Energy
  • Compliance services

All of our core capabilities are underpinned by an unrivalled technology platform.

Our agility lies in the flexibility to be able to provide these services as a stand-alone offering or as part of an integrated FM solution, to adapt to our customers’ individual needs. 

With our team of highly skilled staff, our self-delivery capability allows us to stay agile and flexible, with minimal reliance upon third party organisations.

ISS Technical Services ensures that our customers benefit from bespoke, personal, yet professional services provided by experienced teams recruited wherever possible from within the local communities in which we operate.

Before commencing any contract, we will discuss your individual needs and tailor a bespoke solution for your company. From the outset, our team will work closely with you to develop an excellent relationship, deploying transition specialists to implement the agreed solutions. This will form the foundation for continuously improving our services and highlighting new opportunities that would benefit your organisation, such as energy-saving innovations and enhanced compliance regimes.

ISS Technical Services manages over 7000 properties and over the past 7 years we have been responsible for in excess of £25 million of utilities savings, resulting in energy savings equivalent to 139,000 tonnes of CO2. 

Our amazing team is ready to maximise the potential of your buildings.

Accreditations and Memberships

We are fully committed to quality assurance in all the services we provide.

The graphic below details not only our industry awards but also our professional body and trade organisation memberships. Our ISO 9001 quality management, ISO 14001 environmental management, OHSAS 18001 health and safety management accredited systems form our Integrated Management System (IMS).

In addition, the business has been accredited with the prestigious ISO50001 for energy management.  Together, these govern the manner in which our organisation operates.



We are dedicated to quality assurance in all that we do.  Quality management is coordinated by our dedicated SHEQ Director, who is closely supported by documented QA processes and Technical Auditors devoted to carrying out additional internal quality audits across all contracts.

We use our quality management system to achieve the following objectives:

  • Improve product and service quality.

  • Provide confidence that customer needs will be met.

  • Standardise through consistent approach to operations.

  • Improved work processes, efficiencies, morale and reduce waste.
Awards

From Environmental Best Practice to Technology and Innovation, we are proud of our awards which recognise our achievements and commitment to set the benchmark in our industry.

We were recently awarded the *British Safety Council ‘International Safety Award 2014’ gaining an impressive but well-deserved 100% score. We were 1 of only 43 companies to gain a distinction which demonstrates our absolute commitment to safe working and positions us amongst the best health and safety practitioners within the facilities maintenance industry.

The British Safety Council commented:

“On behalf of the Trustees and staff of the British Safety Council we warmly congratulate GSH (now ISS Technical Services) and its employees on gaining an International Safety Award with distinction. All of those working at GSH have made this award possible which recognises their dedication and commitment in preventing injury and ill health in the workplace. It was also apparent that applicants recognise that getting health and safety right is a business enabler.”

Other recent awards include the *BIFM ‘Excellence in Product Development’ won in October 2013 for EMAP (Energy Monitoring Application). Described as a “pioneering project” by the BIFM judges, the award recognises that we have created a one-of-a-kind product in EMAP, which saves both time and energy for our .

The BIFM judges commented:

"Many organisations state that they deliver energy-led maintenance solutions, but GSH (now ISS Technical Services) has developed a system that actually delivers on the promise. It has a great future and we genuinely believe this is a market-leading solution.”

We are proud of each and every award and will continue to strive for excellence in everything we do.

Heritage

Before becoming ISS Technical Services in January 2015, the business was previously known as GSH Group.

GSH Group was founded in 1895 servicing the thriving pottery industry in Stoke-on-Trent. The business quickly expanded into an advanced engineering firm surviving two world wars and dramatic changes in the economy to emerge as pioneers in the new and expanding field of professionally managed facilities.

In 1955 the company had its first vehicle fleet and the introduced its company pension. In 1969 the maintenance division was developed being one of the first to offer a 24 hour call-out service to corporate customers. In 1972, GSH Group had established itself as a national business with the award of its first contract in Ireland and the opening of a London office, closely followed by branches in Glasgow and Edinburgh.

GSH set the precedent for the industry in 1985 by introducing documented quality and control procedures. This set GSH apart from the other maintenance organisations at the time and continues to be an important part of the foundation of our business today. The business then began a programme of international expansion in the early 1990’s when we established a presence in the Netherlands in 1992.

GSH’s revolutionary energy services also emerged in the 1990’s and continued to evolve, collecting numerous awards along the way. The most recent of these was in October 2013 which was the prestigious BIFM Award for Excellence in Product Development. This recognises the unique qualities and benefits associated with our EMAP energy management software.

When entering into its 120th year GSH Group UK was acquired by ISS UK. The acquisition strengthens ISS’ technical capability in engineering which was already truly impressive with over 1,000 engineers.

Speaking of the acquisition, Clive Clarke, GSH Group UK Managing Director states, “This is an absolutely perfect fit for our business and provides a huge opportunity for all our staff. It will boost our technical engineering self-delivery within specialist hard services and total facility management contracts. ISS and GSH, working together for mutual benefit, will provide greater opportunities for colleagues to develop their career paths.

Richard Sykes, ISS UK and Ireland CEO comments, “This is a strategic acquisition by ISS and will further enhance our technical capabilities both in the UK and by acting as a springboard to enhance our European expertise. At the same time, it creates a market leading business in its own right. Our business has been extremely successful in growing our integrated solutions offering to our customers and this acquisition strengthens this solution even further.”

Our Approach

We are confident that we have a fundamentally different  approach to technical facilities management delivery, driven by our culture of service, flexibility and differentiation and the development of our people and technological innovations.

We are proud to stand out as a partner that can be trusted to be honest, diligent and knowledgeable. We continuously look to improve service and add-value and, to that end, customers can be assured that their non-core activities are being managed in a professional, innovative and cost-effective manner.

Our pro-active, flexible and innovative approach to technical engineering drives real tangible benefits for our customers. In addition to our customer-focussed culture, we consistently deliver increased efficiencies and cost savings through advanced technology; the introduction of our dynamic scheduling has enhanced the efficiency of our mobile engineering workforce by 20%. The cost savings associated with the our mobile solutions technology and the shared operating model enable the benefits to be delivered from the outset of any new contract.

We are committed to our people, to developing technology, to constantly innovating and to environmental stewardship. This commitment is reflected in our continued success in industry awards and in our employee and client retention rates.

Mobile Solutions

Mobile Solutions

Technical Engineering

Technical Engineering

Energy Management

Energy Management

Compliance Services

SHEQ