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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Our Services

Royal Borough of Windsor and Maidenhead

Royal Borough of Windsor and Maidenhead / Local Authority - ISS

Client: Royal Borough of Windsor and Maidenhead
Contract Period: 2000 to date

ISS has been working in partnership with the Royal Borough for more than a decade. Due to the Client's satisfaction with the service performance and money being delivered, the original five plus four-year contract has been re-negotiated with a new Framework contract extending the term for an additional seven years.
Works Carried Out

The contract is for the provision of maintenance to parks, gardens, sports facilities, open spaces, cemeteries, closed churchyards, library grounds, children's play areas and other amenity and highway areas within the Royal Borough. The locations vary in character from large sites such as Home Park in Windsor, which forms part of the Crown Estate and lies in the setting of Windsor Castle, to small open spaces with children’s playgrounds or kick-about areas. Also falling under the ISS remit are almost fifty local authority schools.

The primary services delivered are arboriculture, grass cutting, turf maintenance, shrub and hedge maintenance, weed control, litter control, design and maintenance of bedding schemes, grave digging, funeral attendance, playground inspections, life buoy inspections along the River Thames, maintenance and the marking out of sports pitches.

At Ray Mill Island, sited on the River Thames, ISS employs a dedicated animal keeper to care for the exotic birds and guinea pigs.

Project Conclusion

Sustainable Innovation

  • Under a joint initiative with the client and Blue Sky, ISS retained five ex-offenders to work in the Borough’s parks and gardens on a temporary six-month contract. This arrangement has been successfully transformed into a permanent working agreement, making Windsor and Maidenhead the first local authority in the country to achieve this aim. Blue Sky is a social enterprise set up to successfully move people coming out of prison into paid long-term employment.
  • Four homeless under 25-year olds from Frogmore Court Care Centre in Maidenhead, are being given site-based apprenticeships by ISS in the roles of a mechanic, a green keeper and two grounds maintenance operatives . The trainees are subject to ISS’s in-house Lantra-Approved Practical Skills Award scheme which will give them a genuine externally assessed award. ISS is the first and only company to deliver this type of training in-house.

Partnership Investment

  • Under a cost saving initiative, ISS has replaced the contract cylinder mowers with rotary machines extending the grass cutting frequency and yielding significant annual savings to the client.
  • Symbolic of the partnership and to afford greater visibility to the park users, ISS has adopted the Royal Borough’s logo and displays the words ’Park Ranger’ on all uniforms.

Key Challenges

  • With in excess of seven million visitors each year, and a brief which states that all areas of heavy tourism and key park and play areas must be cleared of litter by 11 am each day, the ISS team certainly have a challenge to meet. However, by the innovative use of contract and round efficiencies ISS is meeting this target each and every day.

Awards

Green Flag Awards:

  • Kidwells Park (2010/11, 2010/09 and 2008/09)
  • Home Park (2010/11, 2010/09 and 2008/09)
  • Braywick Park (2010/11 and 2010/09)
  • Desborough Park (2010/11 and 2009/10)
  • Oaken Grove (2010/11 and 2009/10)
  • Clewer Memorial Recreation Ground (2010/11)<_o3a_p>

Client Testimonial

"The achievement of six green flags for the Royal Borough's parks has been a real team effort between borough staff and ISS contract staff focusing on the maintenance of quality in the parks and engagement with residents in project planning and implementation. I have been very impressed with the commitment from ISS Landscaping staff in the success with the six flags and congratulate them on this achievement."

Kevin Mist, Head of Leisure Services
Royal Borough of Windsor and Maidenhead