Client: Royal Borough of Windsor and Maidenhead
Contract Period: 2000 to date
ISS has been working in partnership with the Royal Borough for more than a decade. Due to the Client's satisfaction with the service performance and money being delivered, the original five plus four-year contract has been re-negotiated with a new Framework contract extending the term for an additional seven years.
Works Carried Out
The contract is for the provision of maintenance to parks, gardens, sports facilities, open spaces, cemeteries, closed churchyards, library grounds, children's play areas and other amenity and highway areas within the Royal Borough. The locations vary in character from large sites such as Home Park in Windsor, which forms part of the Crown Estate and lies in the setting of Windsor Castle, to small open spaces with children’s playgrounds or kick-about areas. Also falling under the ISS remit are almost fifty local authority schools.
The primary services delivered are arboriculture, grass cutting, turf maintenance, shrub and hedge maintenance, weed control, litter control, design and maintenance of bedding schemes, grave digging, funeral attendance, playground inspections, life buoy inspections along the River Thames, maintenance and the marking out of sports pitches.
At Ray Mill Island, sited on the River Thames, ISS employs a dedicated animal keeper to care for the exotic birds and guinea pigs.
- Under a joint initiative with the client and Blue Sky, ISS retained five ex-offenders to work in the Borough’s parks and gardens on a temporary six-month contract. This arrangement has been successfully transformed into a permanent working agreement, making Windsor and Maidenhead the first local authority in the country to achieve this aim. Blue Sky is a social enterprise set up to successfully move people coming out of prison into paid long-term employment.
- Four homeless under 25-year olds from Frogmore Court Care Centre in Maidenhead, are being given site-based apprenticeships by ISS in the roles of a mechanic, a green keeper and two grounds maintenance operatives . The trainees are subject to ISS’s in-house Lantra-Approved Practical Skills Award scheme which will give them a genuine externally assessed award. ISS is the first and only company to deliver this type of training in-house.
- Under a cost saving initiative, ISS has replaced the contract cylinder mowers with rotary machines extending the grass cutting frequency and yielding significant annual savings to the client.
- Symbolic of the partnership and to afford greater visibility to the park users, ISS has adopted the Royal Borough’s logo and displays the words ’Park Ranger’ on all uniforms.
- With in excess of seven million visitors each year, and a brief which states that all areas of heavy tourism and key park and play areas must be cleared of litter by 11 am each day, the ISS team certainly have a challenge to meet. However, by the innovative use of contract and round efficiencies ISS is meeting this target each and every day.