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We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Our Services

Ministry of Defence

Ministry of Defence / Case Studies - ISS

Client: MODern Housing Solutions
Contract Period: 2008 to date

ISS has been working in partnership with MODern Housing Solutions nationally since 2008, originally securing this multi-million pound contract on the basis of best value, their excellent reputation from a previously existing MHS contract, together with their ability to supply a high quality service on a national basis, affording MHS one point of contact over the whole country, in addition to management savings and a more streamlined delivery.

Works Carried Out

The works comprise of the cyclical maintenance of the soft and hard landscape to 45,000 MOD service family houses, located on 133 Estates across England and Wales.  The sites range in size from single properties to approximately 1200 properties on a single estate, and include all communal, leisure facility, landscaped, playground, roads and car parking areas; front and back gardens of long term void properties and designated amenity landscape features.

Maintained sites of note include the married quarters adjacent to the Defence Medical Rehabilitation Centre, Headley Court in Epsom, where injured service personnel recuperate; Admiralty House at the NATO base in Northwood; and Official State Residences nationwide.  

Services delivered consist of arboritcultural works, grass maintenance, shrub and flower bed maintenance, hedge cutting, weed and moss control, leaf fall removal, litter control, sweeping of hard surface areas, ditching, pest control, gritting and emergency works.

Project Conclusion
 
Continuous Improvement

  • At a number of  MHS sites, the larger ride-on mowers have been replaced with scaled-down machines.  This has resulted in a better quality service in addition to less noise pollution and savings in terms of fuel consumption and time as follow-up teams are no longer required for finishing areas which the previously used mowers were unable to access. 
  • Work efficiencies have also been realised by the meticulous reorganisation of work rotas which has resulted in the best use of teams within their areas with the consequential reduction in travelling time, fuel consumption and staff downtime.

Partnership Investment

  • Continued investment to the contract has included new ‘fit for purpose’ machinery not just at mobilisation, but also more recently ride-on equipment and hand-held equipment such as strimmers and blowers have been purchased.  This is part of ISS’s multi-million pound programme of investment in top of the range machinery, which underpins our commitment to providing our clients with a reliable and effective service.  ISS has a national network of workshops staffed by qualified mechanics to ensure equipment is well maintained and always in working order.

Social Responsibility

  • ISS aspires to make a positive impact on the communities in which they work.  One-off partnership projects include: RAF Benson in Oxfordshire, where ISS assisted in improving the environment around the Service Family Accommodation.  A voluntary group, aptly named ‘Green Fingers’, together with ISS who offered funding and free labour, planted spring bulbs, new trees and refurbished a vandalised family picnic area. 
  • RAF Leeming in Northallerton and RAF Wattisham in Suffolk where MHS organised bio-diversity planting projects at a local play park and a woodland area.  ISS Managers and staff assisted in offering materials and manpower which saw plants and tree saplings being sown.

Client Testimonial

"MODern Housing Solutions in delivering maintenance tasks to the Defence Infrastructure Organisation (DIO) are actively focused on driving operational performance to maximise client perception.  With ISS providing our grounds maintenance solutions we are confident that we are able to offer a professional and high quality service nationally across the DIO stock.  Their background and size gives them the capability to invest in the contract which allows for improvements and challenges to continue to be met.  The appointment of one contractor for the whole county has also provided us with cost savings and a more effective delivery."

David Trotter, Operations Director

MODern Housing Solutions