Office Support Services
Car Park Management
Effective and efficient management of car parking facilities by ensuring a good and proper standard of parking is achieved. In addition we maintain all equipment to ensure operational effectiveness along with the secure collection, reconciliation and banking of any cash.
Interior landscape
Installation and service of any size atria project in addition to internal displays of tropical, sub-tropical, artificial and preserved plants. Cut flowers, dried flowers, faux topiary and biological control are also available.
Mailroom
The handling and sorting of routine mail, confidential correspondence, registered post, parcels and any other special projects, for example invoice consolidation and fulfilment. Also third party negotiation and management of same day, overnight and international carriers to franking machines and photocopiers.
Moves and changes
From traditional services such as furniture and equipment moves, power and IT sockets through to a comprehensive service entailing project management, storage, archiving, design and delivery.
Porterage
Highly flexible service encompassing a broad range of activities including: mail distribution, furniture moves, meeting room set up as well as the receipt / despatch of goods. Ad-hoc help desk requests can also be incorporated such as minor furniture repairs, lamp replacement and building checks.
Reception
With a high focus on customer care ISS staff can provide all front of house functions, from the greeting of visitors and issue of their passes, to the booking of meeting rooms and taxis. As well as the receipt of packages to a multitude of general enquiries. In addition this can be combined with switchboard activity either on an ad-hoc or permanent basis.
Switchboard and help desk
Trained staff provide switchboard operations in order to provide consistently high levels of customer service. This will include the answering of internal and external calls in accordance with agreed operating procedures, providing general information, directory assistance and assisting callers in emergency situations.
Help desk provision by ISS is offered either via a centralised faciilty or dedicated resource on site. In either case experienced personnel will manage the entire process from the logging to closure of calls. We operate many software platforms including a bespoke ISS system.
Waste management
The management of the disposal and transportation of all types of waste in a professional and responsible manner with due regard to all environmental considerations and statutory legislation.
A creative and flexible outlook in the delivery of office support services
Through the application of effective communication, investment in the latest technology, materials and equipment, along with professional training of directly employed staff, client organisations can enjoy discreet, courteous and efficient office support service