Health & Safety Compliance Management

Help Desks

Procurement Services

Finance Management

Space, Relocation and Move Management

Health and Safety Compliance Management

Effective management of Health & Safety is not only a statutory but also a social responsibility

ISS Coflex Approach

• H&Ssupport is an integral part of the facilities management service or can be provided as a stand-alone product
• Broad range of advice and services relating to the built environment and related activities:
• H&S policies - creation and management Audits
• Accident reporting and investigation
• Emergency procedures
• Statutory inspections
• Risk assessments
• CDM and planning supervision
• DSE assessments
• COSHH
• Food safety
• Legionella risk management
• Building system and risk assessments
  - Long-term management support if required
  - Health & Safety manuals to reflect client obligations
  - Availability of internet based compliance monitoring system

Client Benefits

• Practical approach based on FM experience
• Access to a wide range of skills
• Additional specialist services can be sourced via Coflex
• Bespoke H&S management systems
• Effective use of technology simplifies management reporting

Help Desks

A high quality help desk and information system is an essential part of any facilities management operation

ISS Coflex Approach

Information and easy access to valid information is more important than ownership of a software package.

• Business needs must be identified and analysed before proposing a solution.
• Integration of FM and IT skills and understanding to ensure the best available solution.
• Understanding of "state of the art" technologies and when it is appropriate to use them.
• Familiarity with all leading Help Desk products and Facilities Management Information Systems.
• Leading the introduction of Application Service Provider (ASP) based systems to the FM marketplace
• ASP Helpdesk
• ASP Risk Management
• System specification and selection to reflect business needs.
• Detailed project management of installations to ensure success
• Bespoke applications can be written where necessary

Client Benefits

• Any system solution reflects the client needs and can be adapted to incorporate additional functions
• Improved communication with all customers.
• ASP systems
• Information provision as a service - not the purchase of a software package
• Minimised capital outlay
• Ongoing burden of ownership eliminated
• High degree of flexibility
• Low cost access to state of the art technology.
• Business needs addressed by off the shelf software with minimal modification.
• Complete, accurate, relevant, understandable and timely information to drive future improvements.

Procurement Services

Best practice procurement is about specifying requirements accurately and obtaining these goods and services from the most appropriate source

ISS Coflex Approach

Procurement offered as a stand-alone service or as part of a Facilities Management package
Encompasses strategic supply chain management to the procurement of individual services
UK and overseas coverage
Management of outsourced procurement function, with ISS Coflex staff resident on client sites if required
Specifications produced by service specialists
Application of significant buying power on behalf of clients
Knowledge of suppliers leads to more effective pre-tender evaluation
Performance management of suppliers derived from extensive FM experience
ISS Coflex fees either based on shared savings or fixed up front fee

Client Benefits

Harnessing of ISS Coflex buying power (c£120million per annum) can lead to significant savings
Practical approach based on FM experience leads to accurate matching of requirements and services
ISS Coflex ability to support clients on an ongoing, post procurement basis to evaluate supplier performance

Finance Management

Finance Management is concerned with the management of the accounting processes that are an essential part of the business support function

ISS Coflex Approach

• Empowerment of the finance management team with suitable controls agreed with the client
• Financial processing using the appropriate procedures and systems
• The service can either be an integral part of the FM operation or a stand-alone product
• Client's financial data transferred to the Coflex system
• Regular bespoke client reports
• Service managed by qualified personnel
• Elements of the service include:
  • Invoice authorisation and payments
  • Bank reconciliations
  • Inter-company reconciliations
  • VAT returns
  • Invoicing and credit control
  • Cash flow forecasting
  • Production of management accounts

Client Benefits

• Lower transactional costs
• Real time data enables client and Coflex to monitor and control costs more effectively
• Reduction in core management time applied to non-core activity

Space, Relocation and Move Management

Space management is about the effective use of an expensive resource, coupled with the ability to implement moves and rearrangements in a way that maximises utilisation whilst minimising disruption

ISS Coflex Approach

• Dedicated team specialising in space planning and design
• Application of FM experience
• Use of and familiarity with all proprietary CAD/CAFM systems
• Existing hard copy information converted to digital format to suit client
  requirements
• Familiarity with new ways of working
• Bespoke management information systems
• Turnkey service in respect of project work encompassing:
  • Consultation with client and end users
  • Concept designs
  • Programming and planning
  • Statutory compliance
  • Cost estimating
  • Commissioning and managing third party suppliers
  • On site supervision
  • Cost management and reporting
  • Commissioning and testing
  • End user liaison
  • Move planning and execution
    - Advisory service in respect of client CAD systems

Client Benefits

• Constant availability of good quality information regarding space and space usage
• Management information systems tailored to suit client requirements
• Ability to purchase total space and project management service or specific elements
• Use of appropriate IT systems
• More effective use and control of the use of space
• Opportunities to introduce new ways of working