ISS Mediclean
Background
The Company was formed in 1984, to meet the demands of the, then, Government's call for market testing in the National Health Service. It is now one of, if not THE, leading hospital support services suppliers in the UK,
Structure
ISS Mediclean Ltd is headed up by Simon Cox, Managing Director and is based at ISS House, Woking. It is responsible for ISS' presence in the UK healthcare market and has a national coverage of single and multi service offerings, having Catering, Cleaning, Housekeeping and Portering services as their core activities.
Employees
ISS Mediclean employs over 13,000 people throughout the UK, serving clients from Scotland to Plymouth
Size of Business
The Company has a wide portfolio of NHS Trust's as Clients, with more than 300 NHS Units taking at least one service and is the leading Hospitals Facility Management Company in the field of Private Finance Initiative (PFI)
Service Concept
As a service provider within the NHS, ISS Mediclean has always aimed to balance sound commercial practice with the needs, ideology and philosophy of a Health Service whose objective is to provide equality of service to all.
Our core values are embodied within the Company motto "People Serving People" as we strive to provide excellence with long-term sustainable goals. Through listening to our customers we aim to understand their needs, through employing the optimum calibre of labour we transpose words into actions, through training and motivation we give staff the skill and will to perform and through empowering our customer to comment we rule out all forms of complacency.
To achieve these values we urge our customers to accept and, indeed, embrace the need for a 'partnership' throughout all levels of our respective organisations. The creation of a seamless entity will allow the pooling of ability and experience, the concentration on the patient focus of our task and the emphasis on service not just specification.
Mission Statement
To develop standardised systems, procedures and products which meet the Support Services needs of our chosen markets
- To train and develop our staff at all levels to deliver these products consistently
- To produce margins, which enable us to both re-invest in the development of our business and satisfy shareholder expectations
ISS Mediclean Offering
ISS Mediclean entered the market place initially as a provider of Cleaning Services, but has grown over the last twenty three years to offer a full range of support services. We currently provide the following services within our existing contracts:
- Private Finance Initiative
- Domestic / Housekeeping
- Estates Management
- Portering
- Catering
- Car Park & Traffic Management
- Security
- Linen Distribution & Management
- Postal Service
- Patients' Personal Laundry
- Reception
- Switchboard Services
- Grounds Maintenance
- Retail Mall Outlets
- Transport Service
- Stores / Logistics Management
- Waste Management
We are also able to offer the following services in collaboration with carefully selected service partners:
- Receipt & Distribution
- Total Waste Management
- Total Linen Management
- Window Cleaning
- Telecoms & IT
- CSSD
- Pathology
- Consultancy Services