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We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
News
ISS 2020 Vision

Insights

At ISS we constantly strive to challenge the status quo and find better ways of doing things to deliver better results for our customers and our industry

In our view, being a thought leader is important for ISS as we have the size and capability, as well as the influence and ambition, to shape the industry. ISS wish to be the outsourcing partner of choice in an ever-evolving and increasingly complex industry.

This Insight section comprises a collection of white papers, reports, research and other documentation in areas where ISS has a natural role as opinion leader.

We hope the information here will help provide 'insights' for our customers and industry, to help inform decision making around FM outsourcing and the benefits it can deliver.

 

Whitepapers, reports and research

Created in close collaboration with the Copenhagen Institute for Future Studies (CIFS), the new white book ISS 2020 Vision: Future of Public Sector Outsourcing addresses how the public sector can maintain a high level of welfare services to an aging population with more individual demands – at lower costs.

Published September 2014

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This paper discusses the evolution of the Facility Management industry from the 1980s to the present and offers some predictions about where the industry is heading in the future.

The changing demands in the market require a new way of thinking about the delivery of FM. The industry is transforming from a predominantly single-service local outsourcing model to an integrated services delivery model that seamlessly meets the core needs of the customer on a national and even global scale.

Published in September 2014
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The subject of this paper is risk management and mitigation through strategic facility management (FM), and it is based on fieldwork performed by the Vienna University of Technology, Department of Information and Facility Management (IFM); PriceWaterhouseCoopers Austria (PwC); and experiences derived from the delivery side of the service provider ISS Austria’s FM business.

Published in August 2014

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Engaged employees are more productive, more customer-focused and more loyal – and companies with high levels of employee engagement are more profitable, according to a number of studies over the past two decades.

Published in July 2014

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If all companies effectively compete on service, the key differentiator then lies in the service management model and the ability to execute it. However, the traditional models and themes are no longer sufficient, future focus should be on the service delivery system and the power of the human touch. Frontline service employees should be empowered to create appreciated service moments and through their service performance influence and preferably leverage the purpose of the customer organization.

Published in May 2014

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The report sets out findings by Professor Ilfryn Price and Patricia McCarroll from the Centre for FM Development (CFMD) at Sheffield Business School having been commissioned by ISS UK to explore client perceptions around service excellence in FM.


February 2014

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The white book, ‘New Ways of Working - the workplace of the future‘, is developed in close cooperation with Copenhagen Institute for Future Studies, and is based on in-depth research and a global survey among more than 600 Facility Management experts.

Facility Management can align workplaces with the organizations’ Increasing pace of change. To do so, the future role of FM will need to include new innovative service concepts that go beyond solely looking at the workspace as an opportunity for reducing operating cost.

The ISS 2020 Vision report: New Ways of Working – the workplace of the future analyzes the strategic themes shaping the future workplace strategies. It also provides a framework for identifying the role of Facility Management in helping develop an organization’s workplace strategy given the competitive context, strategy, brand, culture, and existing workplaces.

Published April 2013

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ISS and The Copenhagen Institute for Futures Studies (CIFS) have carried out a study on the future of Facility Management (FM) seen in a global perspective.

The study is based on four scenarios where the backbone of the research is a survey involving more than 300 senior executives from ISS and 50 specialists from the Global FM network. Adding to this, the research includes workshops and in-depth interviews with key industry spokespersons.

The ISS 2020 Vision study’s objective is to develop a set of global scenarios for the future of the Facility Management and services industry and to generate awareness of future trends, uncertainties and opportunities that may have the greatest impacts on the industry.

Published November 2011


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Press Contact

For ISS UK and Ireland Public Relations, press or media, please contact:

Saffi Haines
Public Relations and Social Media Manager- ISS UK
ISS House
Genesis Business Park
Albert Drive
Woking
Surrey
GU21 5RW

Tel: +44 7788 727 981
Fax: 0871 429 6574

Email: info@uk.issworld.com