Facilities Management Strategy

Overview

• 2 buildings – City of London and Chatham
• 500,000 square feet
• First generation outsourcing process

Scope of Services

• Facilities Management
• Energy Management
• Reception
• Help Desk
• Liveried Staff
• Room Bookings
• Pass Admin
• Projects
• Space Planning
• Maintenance
• Cleaning
• Security
• Post/Reprographics

ISS Coflex Approach

• ISS Coflex Change Management and in-house teams worked alongside each other to develop FM strategy
• Cost modelling used to determine current and future service costs
• Change option matrix used to quantify risks and rewards applicable to each solution
• Defined role for intelligent client function

Benefits

• Virtual organisation for client organisation
• Performance of current organisation benchmarked
• Business needs understood and future flexibility enhanced
• Greater alignment and corporate strategy