Overview

• National book and records organisation
• Contains 150 million items on 625 kilometres of shelves
• Operates the world’s largest document delivery service, processing 4 million items per year

Scope

• Provision of Interim Manager in response to unplanned staff departure

ISS Coflex Approach

• Continuing and delivering the re-structuring programme initiative to programme and on time, including the development of an accommodation policy and strategy
• Maintaining a cohesive team whilst facing the challenges of change
• Representing the facilities department to internal customers when facility changes were required
• Managing soft services, including cleaning, pest control and mail room
• Performance of the daily duties of Head of Customer Services
• Benefits
• Source the skills of an expert manager who they could trust and have confidence in to meet the demands of a high profile public building, containing a valuable collection
• Maintain operation by bridging the resource gap until external recruitment process was successful