Background

• Extensive Fire in warehouse retail areas of supermarket
• Extensive acrid smoke contamination with water contamination throughout 20,000 sq ft retail floor, offices and bakery.
• Major contamination within the ceiling void area above the main retail floor.
• Affected equipment included all fixtures and fittings, bakery ovens and serving counters and refrigerated condolers.
• Potential loss of Business and Local Livelihoods - Massive Business Interruption

ISS Damage Control Recovery Plan

• Restoration project bringing in excess of a million pound saving in business interruption and equipment renewal.
• Temporary offices and welfare facilities was erected on site within 36 hours
• The restoration was undertaken by a 20 strong team of trained technicians, comprising of electrical engineers, IT engineers and structural restoration technicians. Above ceiling decontamination was undertaken, out of hours, utilising our in-house rope access division.

Benefits

• However, there was still a major contamination problem within the ceiling void area above the main retail floor. As the store had re-opened and did not want to cease trading, all the remaining remedial work was undertaken by our rope access team, following closure of the store on an evening. The store was handed back in a trading condition one hour before opening the following morning. The general public completely unaware of the scale of operation that was taking place overnight.
• ISS demonstrated that by experience and working closely with the client and their agents, the client returned to normal business trading in the shortest possible time with the minimum disruption ensuring that customer loyalty are retained with a minimum loss of trading profit.