Background

• High profile agency dedicated to brand building & management
• 50 year old firm with a strong company ethos
• Reception duties carried out by contracted temporary staff
• No ownership by reception staff
• Poor standards and appearance
• Meeting room facility heavily under-utilized

Our Approach

• Introduced full-time permanent reception staff
• Reception managed the use of meeting rooms and refreshments
• Meeting room services marketed to both internal & external clients

Benefits

• 100% staff retention
• Client freed up to concentrate on other projects
• Meeting rooms now heavily populated
• Increased usage through external clients now generates income
• Income used to subsidize services
• Raised profile of Ogilvy & Mather to prospective clients